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Cancellation policy

This policy applies to consumers who order goods from us remotely, for example by email or telephone. This English version is a translation provided for information only. Only the German version is legally binding.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day

on which you or a third party other than the carrier and indicated by you acquire physical possession of the goods, if you ordered one or more goods as part of a single order and these are delivered together;
on which you or a third party other than the carrier and indicated by you acquire physical possession of the last good, if you ordered several goods as part of a single order and these are delivered separately;
on which you or a third party other than the carrier and indicated by you acquire physical possession of the last lot or piece, if you ordered a good that is delivered in several lots or pieces;

To exercise your right of withdrawal, you must inform us (Kerkamm Feuerwehr Sicherheit Technik GmbH, Werner-von-Siemens-Str. 2-4, 25337 Elmshorn, Germany, telephone: +49 4121 1222, email: info@weltreisemobile.com) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning goods that can be sent by parcel post as well as the direct cost of returning goods that cannot be sent by parcel post.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusions and early expiry

The right of withdrawal does not apply to contracts

for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer;
for the supply of goods that are liable to deteriorate rapidly or whose expiry date would quickly be exceeded;
for the supply of alcoholic beverages whose price was agreed at the time of conclusion of the contract, which cannot be delivered until 30 days after conclusion of the contract and whose actual value depends on market fluctuations beyond the trader's control;
for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.

The right of withdrawal expires early in the case of contracts

for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery;
for the supply of goods if, after delivery, they have been inseparably mixed with other items by their nature;
for the supply of sealed audio or video recordings or computer software, if the seal has been removed after delivery.

Model withdrawal form

(If you want to withdraw from the contract, please complete and return this form.)

To: Kerkamm Feuerwehr Sicherheit Technik GmbH, Werner-von-Siemens-Str. 2-4, 25337 Elmshorn, Germany, email: info@weltreisemobile.com
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/
for the provision of the following service (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date

(*) Delete as appropriate